Returns & Exchanges

Last updated: July 29, 2026

Inspect Before You Pay — the Most Important Step

Because payment is on delivery, the easiest way to avoid any issue is to inspect at the door. Open the package in front of the courier and check the colour, pieces, and condition. If it isn't what you ordered, refuse delivery and you won't pay anything. This is the fastest and simplest option, and it requires no further action afterward.

If You Receive the Wrong or a Damaged Piece

If you discover after delivery that the piece is broken, scratched, or different from what you ordered, we'll replace it free of charge.

• Notify us within 7 days of delivery.
• Attach a short video showing the issue along with the package and its packaging — this is required to process your claim, and we cannot process it without one.
• Keep the original packaging and everything that arrived with it.
• We'll arrange collection of the piece and send the replacement — you pay no shipping cost.

We'll let you know our decision within one business day of receiving the video.

If You Change Your Mind

You may return the piece within 7 days of delivery without giving a reason, under Saudi Arabia's e-commerce regulations, subject to the following conditions:

• The piece must be unused and in its original condition.
• It must be in its original packaging and tags, as it arrived.
• It must show no trace of perfume, cream, water, or wear.
• You bear the cost of return shipping, and the original 25 SAR shipping fee is non-refundable.

Refunds

Since payment is cash on delivery, refunds are issued by bank transfer to an account in your name within the Kingdom, within 7 to 14 business days of us receiving the piece and verifying its condition.

Non-Returnable Items

• Earrings, for hygiene reasons, unless they arrive defective or not as ordered.
• Pieces made to custom specification or engraving.
• Pieces showing clear signs of use.

Plated Pieces

Most of our pieces are plated over a base metal, and this is stated on every product page. A change in plating colour over time due to water, perfume, or daily wear is not considered a manufacturing defect. A piece that arrives broken, scratched, or with peeling plating is a defect we take full responsibility for.

How to Start the Process

Message us through the Contact Us page within the stated period, including your order number and the video if the issue is damage or an error. We reply within one business day.

Your Legal Rights

This policy does not affect your rights under the E-Commerce Law and the Consumer Protection Law of the Kingdom of Saudi Arabia.